What turnaround times can I expect?
Our
turnaround time for most reports is 24
hours. Turnaround times
may vary more or less depending on
client needs.
What if my customer dictates over the weekend?
Weekend
work is generally delivered on
Monday morning before 9:00 am.
If a specific need arises for
weekend delivery, arrangements can
easily be made as per client's
specifications.
What are the payment methods and how often does
Linco Transcription invoice?
Invoices are
sent on the 1st and 15th of
each month, with payment Net 14
days. However, we are willing to accommodate and customize our billing practices to suit your needs.
Payment can be by check, bank draft, or wire transfer.
How is the dictation processed?
All
dictated files are transferred via
Linco Transcription's secured FTP site.
The transcribed work will be returned
through the secured FTP site.
Files may also be transferred via
computer modem using pcAnywhere or
by secure e-mail. US
Mail, FedEx, UPS and DHL delivery
options are also available.
How is security ensured during transmission?
Secure socket layer encryption (SSL) ensures all communication between your server and our server is protected by 128-bit encryption prior to transfer. Thus, electronic medical records are accessible only by those with security clearance.
How does
Linco Transcription maintain security and privacy of patient information? Are you HIPAA compliant?
We maintain administrative controls such as systems certifications, chain of trust partner agreements, contingency plans, formal record processing mechanisms, internal audits, information access controls, personnel security, security incident procedures, security management processes, termination procedures, and awareness training programs.
All transcriptionists and supporting staff sign non-disclosure and confidentiality agreements before employment; the agreements are in effect for two years following departure.
Data confidentiality and integrity are ensured by access control, audit control, authorization control, data authentication, and entity authentication.
We maintain compliance with
all current HIPAA regulations.
Does
Linco Transcription follow a particular format?
Each
client will establish their own
specific formatting requirements and
formats.
Can
Linco Transcription design templates?
Yes,
Linco Transcription will create
templates utilizing Microsoft Word or
WordPerfect, depending on client
preference.
How long does
Linco Transcription archive transcriptions? What charges are involved?
We keep all
transcribed reports for a
minimum of two years. Longer retention is available on request. There is no charge associated with archives.
What is
Linco Transcription's quality assurance policy?
Providing our clients with accurate transcriptions is our primary goal.
All transcribed documents are checked by quality analysts, editors, and proofreaders for errors, omissions, and formatting to ensure
utmost accuracy.
What word processing software does
Linco Transcription use?
We use
either Microsoft Word or WordPerfect
to transcribe the dictations. However, we are open to
utilizing other word processing
software compatible with your software.
Which recording and handheld systems do
Linco Transcription support?
We can support all dictation systems and handheld recorders.
What backup provisions has
Linco Transcription made?
Our servers are built with fault tolerance mirrored drives.
Our dication system is state-of-the
art with redundant drive system in case of failure.
All files are backed up on a daily
basis to our secure off-site
location in case of primary system
failure.
What cost savings can
I expect by using Linco Transcription?
Due
to our vast resources, we can save our
clients considerable cost savings as
well as improved turnaround
time. Our average customer cost,
depending on specific needs, is
between $0.03 and $0.09 per line,
depending on customer needs and
turnaround times.
What are
Linco Transcription's customer service hours?
Our
normal business hours are from 7:00
am until 5:00 pm. There is a
supervisor on call 24 hours a day, 7
days a week, to handle any
emergencies that may arise.
